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Title: Messages disappearing from Message Box
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govegirl
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Rank:Posting Wizard

Posts: 6333
From: Australia

(Date Posted:11/27/2010 03:35)
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Hi everyone,

I cleaned out my message box yesterday, and it appears my messages have also disappeared from the Message boxes of those who have sent messages to me, and received them from me.

We are investigating why, but if anyone else has experienced this, could you please report it here.

Thanks

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dvdiva
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Rank:Gold Member

Posts:315
From: Philippines

RE:Messages disappearing from Message Box
(Date Posted:11/27/2010 04:06)

Yup! The messages that I received from you are now gone. I guessed that you deleted them from your Sent Box, but the system also seems to have automatically deleted those same messages from my Inbox. Does the Aimoo message system really work this way? 


I checked my Inbox today as I was hoping to use the code you sent me -- but now it's nowhere to be found. Could you possibly resend it if you still have it?  
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govegirl
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Rank:Posting Wizard

Posts:6333
From: Australia

RE:Messages disappearing from Message Box
(Date Posted:11/27/2010 04:59)

Sorry dvdiva, at this stage I have no idea why the messages disappeared like that but are looking into it.

I will have to get back to you about the code.

smiley43
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Catghost
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Rank:"Old-Timer"

Posts:633
From: Netherlands

RE:Messages disappearing from Message Box
(Date Posted:11/27/2010 07:05)


Checked it and all my messages to and from you are gone.....
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"By the power of truth, I, while living, have conquered the universe" -'V' in V for Vendetta.
HaraMiharu
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Rank:Silver Member

Posts:132
From: United Kingdom

RE:Messages disappearing from Message Box
(Date Posted:11/27/2010 07:08)

Mine from you are gone too, and I hadn't used the code you sent me from the challenge yet... :(


(Message edited by HaraMiharu On 11/27/2010 07:08)
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govegirl
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Rank:Posting Wizard

Posts:6333
From: Australia

RE:Messages disappearing from Message Box
(Date Posted:11/27/2010 07:30)

I have no idea what I did to make this happen!

Hara,  I will resend you the code.  

So, I am gathering no-one has ever had messages from anyone else go missing?  smiley68

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HaraMiharu
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Rank:Silver Member

Posts:132
From: United Kingdom

RE:Messages disappearing from Message Box
(Date Posted:11/27/2010 07:47)

Oh, thank you so much gove! For a while, I thought it was gone forever, and I was kicking myself for not having used it up already - off to remedy that now!

No, never had anything go missing until now. What an odd glitch - I hope you can get to the bottom of it.
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cyndisa
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Rank:Posting Wizard

Posts:1476
From: Brazil

RE:Messages disappearing from Message Box
(Date Posted:11/27/2010 07:50)

I just checked, Gove, and all messages from you that were in my inbox are no longer there.  I did already use the code you sent me, so I'm good there.  :)

ETA:  Messages I sent to you are also gone.


(Message edited by cyndisa On 11/27/2010 07:51)
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govegirl
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Rank:Posting Wizard

Posts:6333
From: Australia

RE:Messages disappearing from Message Box
(Date Posted:11/27/2010 08:15)

catghost - thanks

Hara, no problem, have fun shopping.

cyndisa, thank you for letting me know too.

genki- if you need your coupon codes resent let me know.

I have put the matter to Aimoo support so hopefully they will let me know why this happened.  Apart from the coupons I don't think anything important was lost but if anyone had some information I sent them that needs resending. just let me know.

smiley93
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phatkhat
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Rank:Posting Wizard

Posts:2453
From: USA

RE:Messages disappearing from Message Box
(Date Posted:11/27/2010 11:27)

When you delete messages, you can "delete" them, or "delete forever". I'm wondering if "delete forever" has this unwanted effect. If anyone wants to help on this, I will use my DH's account to do some testing on this...
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govegirl
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Rank:Posting Wizard

Posts:6333
From: Australia

RE:Messages disappearing from Message Box
(Date Posted:11/27/2010 11:34)

Khat,  count me in as a tester!
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Volauvent
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Rank:Posting Wizard

Status: HAVE A DAFFY EASTER!
Posts:1306
From: USA

RE:Messages disappearing from Message Box
(Date Posted:11/27/2010 11:58)

Ditto
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Today's sig: WANTED! Experienced veterinarian to spay dust bunnies.

phatkhat
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Rank:Posting Wizard

Posts:2453
From: USA

RE:Messages disappearing from Message Box
(Date Posted:11/27/2010 12:11)

Look for messages from greybeard346.
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TXNanjay
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Rank:Gold Member

Posts:368
From: USA

RE:Messages disappearing from Message Box
(Date Posted:11/27/2010 12:12)

If I can help, just let me know. My message from and to Gove has vanished.
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Genkicoll
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Rank:Posting Wizard

Posts:2279
From: USA

RE:Messages disappearing from Message Box
(Date Posted:11/27/2010 13:12)

The messages that I've sent to you (Gove) are no longer in my Sent folder.

I did use my game winnings (codes), so don't worry about that.

I have not received any messages from greybeard346.


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Be the kind of woman that when your feet hit the floor each morning the devil says~~

"Oh Crap, She's up!"

sam1950
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Rank:"Old-Timer"

Posts:918
From: Australia

RE:Messages disappearing from Message Box
(Date Posted:11/27/2010 16:00)

If you need a tester Khat count me in .

Gove all your messages have disappeared from my account as well
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Volauvent
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Rank:Posting Wizard

Status: HAVE A DAFFY EASTER!
Posts:1306
From: USA

RE:Messages disappearing from Message Box
(Date Posted:11/27/2010 16:34)

Haven't rec'd greybeard either.  Come to think of it, I haven't rec'd a PM in days from anybody and there are a couple that should have hit my inbox.
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Today's sig: WANTED! Experienced veterinarian to spay dust bunnies.

cyndisa
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Rank:Posting Wizard

Posts:1476
From: Brazil

RE:Messages disappearing from Message Box
(Date Posted:11/27/2010 16:54)

If you need anyone else to help test, I'd be glad to.  Seems weird that deleting the messages in your own account would also delete them in everyone else's.  But then, I don't know much!  :P
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sam1950
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Rank:"Old-Timer"

Posts:918
From: Australia

RE:Messages disappearing from Message Box
(Date Posted:11/27/2010 19:14)

Just deleted to messages from Vol individually one was delete for ever and the other just delete.
The  delete for ever disappeared and the other one went to trash can.
 
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Volauvent
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Rank:Posting Wizard

Status: HAVE A DAFFY EASTER!
Posts:1306
From: USA

RE:Messages disappearing from Message Box
(Date Posted:11/27/2010 19:17)

Sam, both the one you sent me and my reply to you are gone.



(Message edited by Volauvent On 11/27/2010 19:18)
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Today's sig: WANTED! Experienced veterinarian to spay dust bunnies.

sam1950
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Rank:"Old-Timer"

Posts:918
From: Australia

RE:Messages disappearing from Message Box
(Date Posted:11/27/2010 19:23)

Just checked the trash can again and though it still shows in the post count the message has gone
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govegirl
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Rank:Posting Wizard

Posts:6333
From: Australia

RE:Messages disappearing from Message Box
(Date Posted:11/27/2010 19:34)

Thanks Sam and Vol,  oh boy, so all  messages deleted are going to disappear from both parties boxes?

Yikes. 

Apparantly the support person that needs to look at this does not work on weekends.

Everyone will have to refrain from deleting messages in the meantime, and/or make a back up copy of important ones in case someone unaware of the problem deletes them.



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greybeard346
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Rank:Newbie

Posts:5
From: USA

RE:Messages disappearing from Message Box
(Date Posted:11/27/2010 20:17)

I sent test messages to Sam, Gove, Vol and Genki. Let's see what happens. I never delete anything permanently, but it still shouldn't affect other people's boxes.

Funny, but it's like a thread that the OP wants to delete their post. The whole thread goes in the locker! Of course, we can delete one post and move it back, but it seems strange that it is set up that way. smiley109
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greybeard346
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Rank:Newbie

Posts:5
From: USA

RE:Messages disappearing from Message Box
(Date Posted:11/27/2010 20:24)

It appears that the "delete forever" button does it. So basically, if you just delete, the trashcan serves as an archive. I think if you dump the trash, it does the same thing as "delete forever".

Aimoo needs to fix this little glitch.
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sam1950
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Rank:"Old-Timer"

Posts:918
From: Australia

RE:Messages disappearing from Message Box
(Date Posted:11/27/2010 21:21)

Just deleted test 1 and it went to trash can deleted test 2 with delete for ever
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govegirl
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Rank:Posting Wizard

Posts:6333
From: Australia

RE:Messages disappearing from Message Box
(Date Posted:11/27/2010 23:01)

I have done same as Sam.

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govegirl
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Rank:Posting Wizard

Posts:6333
From: Australia

RE:Messages disappearing from Message Box
(Date Posted:11/29/2010 16:03)

Thanks to Khat, Greybeard and all the testers!

I have heard from Aimoo and apparantly this is how their system works.  If you delete the messages you send or receive, they get deleted everywhere.   Very strange I know.
You can delete them to your trash can, but once gone from there they are gone forever from all parties message boxes.


So,  everyone needs to keep that in mind when receiving important information, just in case the sender decides to delete, make a text document with the information saved to your computer.

I would suggest folks don't delete messages at all if they can help it.

Apologies again to those that got a shock from the messages going like that,  I had no idea that would happen.

smiley58


(Message edited by govegirl On 11/30/2010 04:58)
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Genkicoll
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Rank:Posting Wizard

Posts:2279
From: USA

RE:Messages disappearing from Message Box
(Date Posted:11/29/2010 16:07)

I have been watching the greybeard messages in my inbox to see if anything changed, and they are still there (both read).
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Be the kind of woman that when your feet hit the floor each morning the devil says~~

"Oh Crap, She's up!"

govegirl
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Rank:Posting Wizard

Posts:6333
From: Australia

RE:Messages disappearing from Message Box
(Date Posted:11/29/2010 17:09)

Genki, my messages came with instructions to delete them.  What did your messages say?

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